Who Stands Behind Your Repair?
When a machine goes down during planting or harvest, getting it back in the field matters. But getting it running again is only part of the equation.
Equipment owners today have more choices than ever when it comes to diagnosing, maintaining and repairing their equipment. You may choose to make a repair yourself, work with an independent technician or call your local Tennessee Tractor service department.
Whatever option makes sense for your operation, there is another question worth asking: Who stands behind your repair?
More Repair Options for Equipment Owners
John Deere continues to expand the repair tools and resources available directly to equipment owners and independent repair providers.
At Tennessee Tractor, we believe customers should understand the options available to them
Choosing dealership service isn't about whether you can make a repair another way. It's about understanding what comes with each option and deciding what makes the most sense for your equipment and your operation.
Look Beyond the Repair Itself
Price matters when making a repair decision. So does downtime. But there is more to the value of a repair than the initial bill.
When Tennessee Tractor performs a qualifying repair, the support behind that repair can include warranty coverage on both the part and the labor required to install it.
Documentation matters, too.
That history may help identify previous repairs, determine applicable warranty coverage and give our technicians more information when diagnosing a future problem.
The repair matters. What happens after the repair matters, too.
Support Before a Machine Goes Down
One of the most valuable repairs may be the one that helps prevent downtime in the first place.
Connected equipment is changing the way Tennessee Tractor can support customers in the field. Machine alerts and diagnostic information can help our team identify developing problems and, in some situations, contact a customer before an issue turns into significant downtime.
During planting and harvest, that time matters.
If an alert indicates a potential problem, our service team can begin looking into the issue, determine what may be needed and work with the customer on the next step.
The goal isn't simply to repair equipment.
The goal is to keep you running.
Protection When the Stakes Are High
Warranty and protection programs can become especially valuable when a major component fails.
During a recent Tennessee Tractor Service conversation, Justin Baker shared the example of a customer whose sprayer was covered by John Deere PowerGard™ Protection Plan. A wheel motor failure led to damage involving multiple wheel motors and the hydrostatic drive system.
The estimated repair involved between $90,000 and $120,000 in parts and labor.
Because the machine had qualifying PowerGard coverage, the customer's cost was a $500 deductible.
That's an extreme example, but it demonstrates why knowing the warranty and protection status of your equipment matters—
especially when a major component failure can quickly become a significant expense.
Keeping an open line of communication with your local service department can help ensure you understand available coverage before you need it.
It's Not Just One Technician
When you call Tennessee Tractor with a difficult problem, you aren't relying solely on the knowledge of the technician standing beside your machine.
Tennessee Tractor has approximately 90 technicians working across 10 West Tennessee locations, along with service managers and additional employees who support our service departments.
When one technician encounters an unusual problem, there are people throughout our organization he can call.
And that support extends beyond Tennessee Tractor.
One technician may be working on your machine.
But there is an entire network standing behind that technician.
The Choice Is Yours. Know What's Behind It.
There are good independent technicians throughout West Tennessee, and equipment owners have more tools than ever to diagnose and repair their own machines.
Tennessee Tractor supports customers having those choices.
Whether you repair your equipment yourself, work with an independent technician or bring it to Tennessee Tractor, understand what comes with the repair:
Who documents the work?
What warranty applies to the part?
Is labor covered on a warrantable repair?
What happens if the same problem returns?
What technical resources are available if the problem is difficult to diagnose?
And ultimately:
Who stands behind your repair?
When you choose Tennessee Tractor Service, you aren't simply choosing someone to replace a part. You're choosing the technicians, service managers, technical resources, repair history, warranty support and dealership network working together to help keep your equipment running.
Tennessee Tractor Service — Working to Keep You Running.