To: Tennessee Tractor, Tennessee
Tractor Irrigation, and Water Well Solutions Employees and Our Valued Customers
In the ever evolving world we
find ourselves in, we are making the below outlined changes to protect the
health and well being of both employees and customers, as well as continue to
service our agricultural customers.
There is not a more “essential
business” than that of agriculture and feeding the world. With that in mind, our 10 locations will
remain open to support our farmer customers. Currently, John Deere’s
parts and manufacturing chain is fully operational and together with Tennessee
Tractor, we will provide the parts, service, and equipment that you need to
complete the spring field prep, spraying, and planting.
However, in a conscientious
effort to keep both our employees and our customers healthy, all of our
locations will be closed to walk-in business beginning Tuesday, March 24th.
Our Parts Department will have
parts pick-up areas outside of our dealerships and our parts sales staff will
be at work and accessible to answer questions, order parts, and source parts
over the phone. Or you can order online via our dealer portal (www.tennesseetractor.dealercustomerportal.com). If after hours, we
also have our Parts Call Center (731.207.8753) with Parts Experts available to
assist you at any time.
Our Service Department at this
time will function as close to normal as possible. Our Service Technicians
and Customer Support Representatives will continue their responsibilities both
in the shop and in the field. We do ask
that customers do their best to contact our service by phone/text, email, or
via our Customer Call Center (731.503.4256),
Equipment sales will at this time
function remotely as much as possible.
We will have salesmen at our locations that can assist you in any way
outside on our premises as well as complete sales. We will also have our Precision Specialist
and Outside Sales staff accessible by phone/text and email and they can quote,
order, and complete sales remotely.
We apologize in advance if this
temporary change in business causes any inconvenience, however, we ask for your
patience and continued business as we all adapt to this unique situation. We
will reevaluate Monday April 6th, and once the situation improves we
will resume business as normal.
Thank you to our Employees for
all you do every day for Tennessee Tractor.
Thank you to our Customers for your partnership in this business. We at Tennessee Tractor will do everything in
our power to make this planting season both safe and successful.
J
Adamson
President